Jakonen Farm relied on Claims Link when a claim arose, and it paid off
When an accident happens unexpectedly, it’s a relief to know you don’t have to deal with the situation alone. In complex and time-consuming claims processes, expert assistance often plays a crucial role and can affect not only the outcome but also how burdensome the entire process feels.
The Jakonen farm suffered exceptionally extensive water damage in the middle of winter when a burst water pipe caused large amounts of water to seep into the soil and under the barn floor, where it froze. This resulted in significant frost heave damage to both the asphalt and the concrete floor.
The damage covered several hundred square meters, and the total costs were substantial. However, while handling the claim, the farm’s owner was disappointed to find that the insurance company did not compensate him as expected.
Since the Jakonen farm is a client of Söderberg & Partners’ insurance brokerage, the farm owner, Toni Jakonen, turned to Claims Link, a claims handling company within the same group, for assistance.
“I found Claims Link through my insurance broker, and I’m glad I did,” says Toni Jakonen.
“Claims Link quickly addressed the insurance company’s denial of coverage and drafted a response explaining why the damage was covered under the policy.”
This kicked off a process that lasted nearly a year. “I always had to wait quite a long time for the insurance company’s responses,” Jakonen says. “Fortunately, Claims Link kept the process moving forward persistently the entire time. They actively negotiated with the insurance company and kept me updated on the situation the whole time.”
Although the process was arduous, the collaboration was experienced as easy and reliable.
“They were really professional and handled their work just as they should. The service was straightforward and professional—I have nothing but praise for them.”
As a result, the damage was covered by insurance, and the business owner was left with a clear idea of who to turn to in the future. “I’m really satisfied with Claims Link’s services. I hope we don’t have any more incidents like this. But if we do, I know who to turn to.”
Jakonen Farm
Jakonen Farm is a diversified agricultural and forestry business located in Piippola, Siikalatva. The farm’s main areas of production are dairy cattle, field crops, and silage production.
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